Return Policy

Products purchased from ProtoMachines LLC may be returned for refund within 30 days of purchase. Returned or exchanged products must be in brand new, mint condition, and have all original manufacturer's packaging, materials, and accessories, including instruction booklets, packing inserts, and blank warranty cards. Opened and/or used items will be subject to a 15% restocking fee. Special order or custom items are non-refundable. All returned item(s) will be inspected to assure "like new" condition before any refunds are issued. ProtoMachines LLC reserves the right to refuse the return. All shipping charges are the sole responsibility of the customer. No returns accepted after 30 days. Claims for damaged or missing shipments must be received within two business days of receipt of merchandise.


Warranty Information

Products manufactured by ProtoMachines LLC are usually warranted to the original purchaser to be free from manufacturing and component defects for one (1) year from the date of purchase. Please refer to the warranty section in the product's user manual for exact terms and conditions. ProtoMachines LLC has sole discretion to determine manufacturer's defects and will (at its option) repair or replace it, or refund the purchase price. Repair may use new or refurbished parts. Replacement may be with a new or refurbished unit.

Third party products sold by ProtoMachines LLC are subject to their respective manufacturer's warranties.

Please contact customer service for instructions on returning an item. Thank you.
support@protomachines.com